Introduction to Central Florida Property Management – Orlando Rental Home Management Rental Homes Near Disney

Widely regarded as one of the top leaders in the industry, ARCHER CROWN Residential Management is a fully integrated Central Florida property management company offering rental and management services of the highest standard for income producing single family homes, townhomes, condominiums, multiple units and apartment communities.

With almost three decades of experience in property management, our owner Ray Wofford has developed a straight forward two fold vision:

• First and foremost, to be the best at what we do.
• To become the most sought after provider of management services in our Central Florida coverage area.
• To earn the admiration of all those associated with the ARCHER CROWN Residential Management brand.

To achieve the desired results, our company’s owners combine steadfast and unwavering faith in God above, proven depth, experience and market knowledge of all facets of professional property management and a commitment to life long leaning – all while delivering a level of service unmatched in the industry. Through this blending, the strategy is then reflected to every level of the organization while never losing sight of providing the personalized relationship that sets ARCHER CROWN Residential Management apart from the rest.

Due to the down tern in the real estate market many new start up property management companies have opened their doors. Some with limited experience in Orlando property management and some even provide full brokerage, mortgage and title services. Since Central Florida property management is Archer Crown Residential Managements only business, we can concentrate on what is important, our clients. Through this approach we can in many cases achieve value creation through increased income, decreased expenditures when prudent and maintaining the asset in the most optimum physical condition.

Peace Of Mind Realized

Our owner’s father a decorated hero of two wars and retired military instilled in him from a young age, a very strict "Code of Honor". Starting in 1982, he began his life long career in property management. Through this history was developed our corporate values and vision, and through this was created "Peace of Mind Realized".

Peace of Mind Realized is more than a slogan, motto or an advertising positioning line, it is a belief and commitment to our client’s, from every one associated with the ARCHER CROWN Residential Management brand.

Our Values:

• To act with uncompromising honesty and integrity in everything we do.
• To develop and maintain professional relationships with our clients that creates a positive difference in their lives.
• To provide our clients superior quality, value and best in class services.
• Through being a good corporate citizen, we are not only able to be beneficial to our clients but also to our employees and independent contractors. We strive to develop our employees and independent contractor’s diverse talents, initiatives and leaderships skills through personal development and then reward them for their performance.

Communication

It is our belief that communications is one of the basic requirements for a successful business relationship. One way that we achieve this is through the use of our OWNER INFORMATION PACKAGE. This “PACKAGE” comprises a great deal of information on our various services, policies and procedures. We ask that you download the OWNER INFORMATION PACKAGE and contact us if you have any questions. In order for you to have a better understanding of what expectations we have of our Residents, we also recommend owners review the contents of the RESIDENT / TENANT INFORMATION section found on this web site.

At ARCHER CROWN Residential Management, we are also acutely aware of the importance of communications. This is the primary objective in the development of our state of the art and user friendly web site. Every aspect has been designed to enhance communication. In addition to our web site, we also offer owners and residents various other avenues to communicate i.e. phone, fax, e-mail and U.S. Postal Service. We recommend and encourage our owners and residents to use e-mail when possible.

Owners Start-Up Program

Preventative Maintenance

ARCHER CROWN Residential Management understands that owners, investors and users of residential real estate in the Central Florida area, require more from their investment than simple bill pay. As previously mentioned, this is why our primary business for owners is value creation through increased income, decreased expenditures when prudent and maintaining the asset in the most optimum physical condition. Through the use and implementation of our Owners Start-Up Program, our company is in a much better position to provide these services and to achieve the desired results.

• Initial introduction and consultation session with professional licensed associate and completion and acceptance of detailed "OWNER INFORMATION PACKAGE".
• Detailed initial safety and maintenance inspection to determine overall condition of property and to establish repair items needed.
• Commencement of initial maintenance and repair issues approved by owner and using qualified vendors that owners hire, prior to tenant occupancy.
• Organizing, coordination and follow up of maintenance and repair issues with owner, tenant and qualified vendors.
• Administrative set up and property placement in ARCHER CROWN Residential Management system.
• Set up of direct deposit for owners rent disbursement.
• Utilization of rental analysis to determine true market rents.
• Establishment of individualized marketing and advertising plans with digital pictures.
• Inventory of personal items (vacation home only and priced per residence).
• Approved county/state business license complete with plastic holder (Osceola and Polk Counties only and only if license has expired). Priced at $100.00 additional.

One key component to achieve our client’s goals is thru the use and implementation of a competent maintenance program, both preventative and on-going. While the Owners Start-Up Program offers many valuable services, one of the most important is the detailed initial safety and maintenance inspection. This initial inspection sets a “Bench Mark’ to determine the overall condition of the property and to establish repair items that are needed. This inspection focuses on such diverse elements as:

• Safety: Through suggestions on safety, our goal is to reduce liability exposure for our client’s.
• Property Condition: Through suggestions on the overall condition of the property, our goal is to maintain the asset in the most optimum physical condition. Examples for Capital Improvements are carpets, appliances and air condition units. Examples for preventive maintenance and on-going maintenance would be caulking and drywall repair.
• Visual Appeal: Through suggestions on visual appeal, cleanliness and comfort, our goal is to maximize rental value and resident placement. Once the initial safety and maintenance items have been determined, we will coordinates and oversee using a systematic approach, that all work is completed in a timely manner.

When we combine the Owners Start-Up Program with the Annual Property Inspection, our property owners now have another tool for valuable input, knowledge and guidance that is critical in making informed financial decisions for their investment. Most property management and more precisely Central Florida property management companies fail to offer this service.

Management and Administration Services

The following gives a brief outline of additional property management services that we offer. Should you desire a more in-depth understanding of each service, please contact our office and one of our associates will be eager to answer any question that you may have.

• Periodic exterior and when possible, interior inspections per applicable laws.
• Legal documents reviewed and updated periodically by general council, specializing in real estate law, in order to provide maximum protection to our clients.
• Delivery of legal notices when necessary.
• Tenant lease enforcement during term of lease.
• Aggressive rent and fee collections using all available legal means.
• Eviction filing, attendance at court hearing and follow thru (rarely applicable) using attorneys at law that specialize in eviction and other real estate fields.
• Rent and security deposit administration thru trust accounts.
• Direct deposit of owners rent disbursement to local, national and international financial institutions using electronic funds transfer.
• Computerized monthly and year end statements generated by in house bookkeepers and overseen by Certified Public Accountants.
• Round the clock emergency management services available and on call 24 hours daily, seven days a week.
• Round the clock emergency maintenance services available and on call 24 hours daily, seven days a week (including holidays).
• Organizing Utilities to be turned on and off with owners and tenants.
• Liaison with Owners and Real Estate Brokerages when property is listed.
• Prior to a Closing of New Residence Only, Walk Thru Conducted by Trained Property Manager if needed. This service is especially convenient when owners are not local.
• General Office Duties of attending to, daily telephone, fax, e-mail and correspondence from owners, tenants and vendors.
• ARCHER CROWN Residential Management services may be tax deductible.

Marketing

• Individualized Marketing and Advertising of Property, using rental analysis to determine true market rent, in order to target maximum number of potential renters at the highest rental rates the market will bare. Some examples of diverse advertising vehicle that may be used to achieve these objectives are: professional signage, daily and weekly newspapers, full color flyers, real estate publications, corporate locations, government locations, institution locations and M.L.X. We also use extensive web sites. Some of these sites may include ARCHER CROWN Residential Management, Google, Places 4 Rent, Rentals In Orlando, Snap Rent, USA Home Rentals, Vacancy List, Hot Pads, Rent Spider, Craig’s List, Rental Houses, Rent Clicks, Rent 2 Buy America, and Rental Homes Plus.
• Through ARCHER CROWN Residential Management expansive and growing network of local, national and international real estate professionals as well as the utilization of local Multiple Listing Services, we are able to receive tenant referrals that in many cases can directly place a qualified tenant in vacant properties.

Leasing and Lease Renewals

• Initial introductions and consultation session with professional associate and completion and acceptance of detailed “RESIDENT APPLICATION PACKAGE”.
• Initial comprehensive tenant screening including but not limited to criminal, evictions, court records, credit reporting, residency history and employment verification.
• Property managers available to show rental properties, seven days a week.
• Interior and exterior inspections, during showing of residence to potential tenants
• Administering lease applications and processing of tenant applications for various rental properties.
• Lease negotiations with possible tenants on market rates, terms and conditions, designed to maximize owner’s expectations.
• Lease preparation by attorneys at law that specialize in leases and as such, stay current with applicable laws
• Lease organization and processing of new tenants into residence.
• Detailed property inspection, at lease commencement and expiration with interior and exterior digital photos, showing property condition, signed by tenant when possible.
• Tenant Rental Payment Options, U.S. Postal Service, 24 hr. P.O. Box drop off, direct bank payments and coming soon, direct debit, online payment and bill pay all designed to create a quicker deposit of owners rent disbursements.
• Lease signing and possession, residence receives a detailed RESIDENT INFORMATION PACKAGE (over 25 pages) outlining procedures of move- in, move-out, rent payments, getting to know your new home, communications, emergency and non-emergency conditions etc...
• Lease administrative, set up and placement into our systems.
• Lease guarantee, should a qualified tenant placed by us, defaults within the first six months of the lease term, we will waive the leasing fee and re-lease the property (as long as default was without Owner’s involvement)
• Communication with tenants in advance of lease expiration to determine if lease renewals are warranted
• Tenant retention programs, designed to give added benefits and expectations while still maintaining owner’s goals.
• Preparation of proper lease renewal documentation to protect owner by attorney’s at law

Annual Property Inspection

Preventative Maintenance:
Another key component to meet and /or exceed owner’s traditional goals for their investment property is through the use of our Annual Property Inspections. The Annual Property Inspection is designed to go beyond the normal preventative maintenance and on-going maintenance program. The inspector during this time will be looking at several critical areas and will be making recommendations accordingly.

These areas are:

• Capital Improvements items such as carpets, appliances air conditions, etc.
• Preventative Maintenance and On-Going Maintenance issues that were not previously notated. Examples of this are caulking, drywall repairs, carpet repairs etc.
• Monitor lease compliance by tenants, such as pets, correct number of occupants per lease and general condition of residence.
• Identify, notate and correct any safety issues that may be present.

Please note that photos and the Annual Property Inspection report will be available to owners. When this is combined with the preventative maintenance program as well as the on-going maintenance program that we offer, our owners now have a much truer and broader understanding of their investment property and as such can make more informed and educated decisions accordingly.

Maintenance and Repairs

Over the course of almost three decades in central Florida property management we have developed a straight forward maintenance and repair program that is designed to enhance our “Owner Start-Up Program” and our “Annual Property Inspection”.

On-going Maintenance
To expound on the importance of communication, we want our owners to be fully aware of any and all maintenance requests that we receive from their tenant, no matter how much the cost or the type. Whenever we receive a maintenance request from a tenant, we will immediately have the necessary personnel contact the owner to explain what the request is and recommended course of action. This excludes repairs deemed by our company that constitutes an emergency repair.

Tenant Education and Expectations
From this approach to preventative maintenance and on-going maintenance is derived an increased benefit and that is tenants learn quickly that our company and landlords expect that their residence will be maintained properly. This point is first introduced in our Resident Information Package and fostered throughout the tenancy. Please review this “Resident Information Package” for greater clarification.

Vacancies
When properties are vacant, it is very important that repairs are determined and then completed in a timely manner. This increases the property show ability, decreases vacancy time and thusly improves on our owner’s bottom line. Some examples of this are: maid service, lawn care, pool care, carpet cleaning and painting.

Aggressive Rent Collection

There is a saying “The Best Defense Is A Good Offence” and when it comes to rent collection, we are a firm believer in this. Through the application of our tenant screening process we are able to filter out much of the problem tenants prior to them becoming, a problem. Occasionally some of our residents have unforeseen financial hardships that may cause them to be late on their monthly rent payments. When this occurs, we immediately take action to determine what the issue is and to make arrangements to resolve it.

ARCHER CROWN Residential Management is acutely aware of the importance of aggressive rental collection policies. That is why every resident has been given a copy of these policies on at least two separate occasions. These polices are also available for review on our web site.

Our rental collection policies are:

• Rent is due on the first of every month and late on the second.
• On or about the 5th day of the month, one of our staff will attempt to make contact (a friendly reminder), via phone or e-mail with any resident that has not remitted rent by this date.
• For the residents that have not remitted their rent payments on or about the 10th day of the month, we will initiate the required legal paperwork prior to filing the eviction.

Throughout the Owner Information Package, we have spoken of how important communication is and in rent collection, it is vital. Through the use of e-mail or phone, our staff will attempt to keep our owners informed of any communication that we have had with their residents and to solicit a course of action.

Accounting and Rent Processing

ARCHER CROWN Residential Management will generate monthly computerized statements to owners displaying all rental income and disbursements.

ARCHER CROWN Residential Management will generate a year end summary statement primary for tax purposes. We require owner’s supply us with accurate information in order to prepare the 1099’s.

ARCHER CROWN Residential Management maintains all owners’ funds in separate non-interest bearing trust accounts that is mandated by the State of Florida. When rent payments from tenants are received and cleared, we will disburse available funds electronically, direct to owner’s bank account or by corporate check using the U.S. Postal Service. In order to protect owner’s, reduce vacancy time and to ensure quicker resident placement, we will hold adequate funds from the tenant’s last month rent payment in trust to ensure the residence is rent ready and available.

Conclusion

We hope that you have found our Introduction helpful. For a more detailed understanding of our company, we invite you to download our OWNER INFORMATION PACKAGE.

With over 30 years experience in the field of professional property management, our owners and staff realize that hiring a company to oversee your investment property can be stressful. So if you are a new investor or seasoned pro, ARCHER CROWN Residential Management is here to address any questions or concerns that you may have.

Should you wish to contact us, we are located at, 6039 Cypress Gardens Blvd. #117, Winter Haven, Fl. 33884. Our office number is 863.438.0033 and our fax number is 863.438.0055.

We would be honored to be on your team and look forward to developing a long and lasting relationship with you and to let you truly experience:

Peace of Mind Realized